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Genesys PureConnect: CIC Core Certification Sample Questions (Q43-Q48):


When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.

What three things can you do to prevent this from happening in the future? (Choose three.)

  • A. Require that passwords be at least 4 digits long.
  • B. Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.
  • C. Disconnect the remote access cable.
  • D. Force new users to change their password the first time they log in
  • E. Randomly generate initial passwords for new users

Answer: B,D,E


Match the Interaction Attendant call flow type with the correct definition.




What is a View in Interaction Center Business Manager?

  • A. Views are only used to set alerts within Interaction Center Business Manager.
  • B. Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
  • C. Views provide a way to manipulate the configuration of agents and workgroups.
  • D. Views contain the system and custom workspaces.

Answer: B


What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)

  • A. Priority
  • B. Time
  • C. Date
  • D. DNIS
  • E. ANI
  • F. Line

Answer: D,E,F


Your company has 12 Support interns starting work next Monday. Their network accounts, and mailboxes have been created and a distribution list called "Support Interns" has been created for this group.

What Interaction Administrator tool allows you to easily import users from a distribution list?

  • A. The Add Users Assistant
  • B. The CIC Distribution List Assistant
  • C. The User Worksheet
  • D. The Messaging Import Assistant

Answer: A



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