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Domain 6: Support & Service Applications (13%)

This topic area checks the learners’ skills in explaining the case management capabilities (including case comments, case processes, and case settings); identifying how to automate case management depending on a scenario (including auto-response, case assignment, escalation, email-to-case, web-to-case, case teams); explaining the Salesforce Knowledge capacities; explaining the Salesforce Communities capacities.

The ADM-201 certification exam measures the individuals’ knowledge and skills in a wide range of areas. Each of the domains included in the test contains the specific technical tasks that the learners have to master. The outline of the exam topics as well as their weight in the content is provided below:

Domain 1: Organizational Setup (3%)

Within this objective, the candidates need to demonstrate that they have the relevant skills in describing the information discovered within the enterprise settings (including business hours, fiscal year, default settings, currency management) as well as differentiating various UI attributes controlled by an administrator, including the implications, such as search settings, UI settings, homepage layouts, and list views.

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Salesforce Certified Administrator Sample Questions (Q118-Q123):

NEW QUESTION # 118

What are three considerations when a user is importing data via Data Loader? (Choose three.)

  • A. Field-Level Security access determines which fields will be visible.
  • B. Restricted picklists, a new picklist value will be ignored and the default value applied.
  • C. Unrestricted picklist, a new picklist value will be applied but will not be added to the picklist.
  • D. Importing data into checkbox fields allows for use of TRUE/FALSE.
  • E. Validation rules do not execute when importing data.

Answer: A,C,D

Explanation:

Section: Volume K



NEW QUESTION # 119

What are two considerations when configuring workflow rules?

Choose 2 answers

  • A. Rule actions can take place Immediately or can be time based.
  • B. Rules must be deactivated before using the Data Import Wizard.
  • C. Rules can be evaluated when records are created or edited.
  • D. All existing records are evaluated when a new rule is activated.

Answer: A,C



NEW QUESTION # 120

When you insert a record using the API, Do Validation rules are expected?

  • A. Yes
  • B. No

Answer: A



NEW QUESTION # 121

You can create which of the following types of email templates (Multiple correct answers):

  • A. JavaScript
  • B. Visualforce
  • C. Custom HTML
  • D. HTML with letterhead
  • E. Text with letterhead
  • F. Text

Answer: B,C,D,F



NEW QUESTION # 122

SIMULATION

What objects in the Org Wide Defaults allow you to do a public read/write/transfer?

Answer:

Explanation:

Leads and cases



NEW QUESTION # 123

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